What it does · For the desk
The other half of the night belongs to your staff.
Six interfaces face the guest. These face the person on shift, and they exist because the broker is already holding everything they need: who arrived, what was charged, what was asked for and never closed. Nothing extra to install, nothing extra to pay for — the same connection, read from the other end.
The night, on one page
Who arrived, who left, what was charged from a television, what was asked for and never closed, and whether anything is stuck undelivered. One page instead of four, at the hour somebody actually wants it.
Nothing new is written to produce this. Every figure on it comes out of tables the broker keeps anyway — the event outbox, the charge postings, the guest requests — read back between six in the evening and six the next morning, which is the shift it is describing. Before 6am the interesting night is still yesterday's, and the page knows that.
The one number a night manager checks first is the last one: how many events are waiting to reach Pro:Centric, and how old the oldest is. A hotel that has gone quiet has either had a quiet night or lost its connection, and those look identical until you can see the backlog.
Messages to a room
Write to one television or to every occupied room, from the portal. The set carries it as a popup, and — this is the part that matters — reports back when the guest has read it.
It queues rather than fails
A message rides the same durable outbox as check-in. One written while Pro:Centric is unreachable is delivered when it returns, rather than silently going nowhere.
It has an author
Every message records the portal user who sent it. When a guest's account of what they were told differs from the hotel's, there is something to look at.
RMS has no equivalent
So this one genuinely lives here. It is the only thing on this page that is not simply a different view of something RMS already knows.
Handover notes
A note for whoever is on next, pinned where they will see it. Deliberately prose rather than a form: a handover squeezed into fields is a handover nobody writes, and the useful part is always the sentence that did not fit in a dropdown.
Pinned until somebody unpins it
Pinned notes stay put and show on the property overview, so the thing that matters for three nights running does not have to be rewritten three times.
It is not a task list
If something needs doing, it belongs in RMS with the rest of the work. This is for the things you would say out loud crossing over at six in the morning.
Feedback, while the guest is still in the building
A rating from the television is worth more than a review a week later, because you can still do something about it. A good one is filed and left alone; a poor one raises a task for the duty manager the moment it arrives.
You set the threshold and the department. The broker refuses to start with a configuration where a low rating would reach nobody — a feedback form that quietly discards complaints is worse than not asking. The mechanics live on the concierge interface, since a rating is a guest request like any other.
Faults, routed away from housekeeping
LG's interface has no maintenance category, so a broken kettle arrives looking like a request for towels.
Give the fault its own item on the menu, point that item at its own RMS department, and it stops landing on the housekeeper. That is the whole fix, and it is a menu entry you edit yourself — no ticket to us, and no code involved.
The fine print
- The night page reads; it does not run anything. RMS keeps its own audit, and this does not replace it — it answers the questions a night manager has at 6am without them opening four screens.
- Movements are read from the event outbox, which is pruned on a retention schedule. An old night shows its counts thinning rather than being wrong, and the page says so.
- A read receipt means the television reported the message read. It does not mean a person read it — somebody has to be in the room and awake, and no system can tell you that.
- All of this is scoped to the properties an account may see. A group's night manager sees their hotel; nobody sees another operator's guests.
Everything on this site is one price. A property's room band covers every interface — this one included — along with the portal, hosting, backups and updates. Nothing on this page is an extra. See the band for your rooms · running a group?
Want to see it against your own data?
The quickest way to judge any of this is against your RMS training database. It needs no production credentials, it cannot touch a live reservation, and it is the one mode that lets you watch a whole night happen before you commit to anything.